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Terms and Conditions Agreement

The terms and conditions set forth below (the “Terms” or “Agreement”) constitute the entire understanding and agreement between you, the tour participant (individually or collectively “you” or “the Participant”) and Caminhos da Natureza – Turismo da Natureza, Lda, d/b/a “Portugal Nature Trails”, “Bike Madrid Lisbon”) , its owners, employees, shareholders, affiliated entities, agents, representatives, officers, directors, associates, successors and assigns (individually or collectively “Caminhos da Natureza,” “CN”, “we”, or “us”) with respect to any and all bookings, trips or transactions made with Caminhos da Natureza / Portugal Nature Trails / Bike Madrid Lisbon.

 

By completing the tour booking form on our website you confirm agreeing to these Terms, and you accept all Terms herein and direct us to perform services on your behalf. All persons named in the Tour Booking Form (“Participants”) are subject to this Agreement. By signing these Terms, you affirm that you have made all other Participants listed in the Tour Booking Form aware of these Terms – regardless of how final payment is made – and that all Participants accept these Terms.

 

1. Registration

The registration is done by completing and submitting the Registration Form found on the website, fully completed. Registration will be accepted only with a deposit of 500€/300€ or a minimum of 50% of total program amount. This registration must be confirmed until 30 days before departure, with the remaining payment.

With the registration the client assumes:

-  the obligation to know and accept the terms and conditions of participation as well as specific conditions contained in the program that he is going to participate;

-  to be in good health conditions to participate in the program as it is part and accepts the possibility of running all the risks inherent to their nature;

-  to be aware of the type of physical demands, psychological and cultural activities they involve, and materials including personal injury, illness, inconvenience and discomfort and accept them, and accept that they could produce unforeseen events.

CN reserves the right to consider invalid any registration for which payment has not been made under the conditions mentioned.

 

2. Booking terms and conditions

Booking confirmation is performed by programs in chronological order of receipt of fully completed Application Form and payment of the signal. Do not forget that our programs have a very limited number of participants.

 

3. Prices

Prices may change activities deem notice for reasons of price variation in supply, fuel, fees or taxes. Whenever there is a price change, the customer will be informed and be able to keep or cancel your subscription.

If enrollment occurs 30 days or less from the date of the program, the total value of the program must be paid upon registration, leaving you with confirmation subject to obtaining confirmation of reservation by all service providers involved in the program.

 

4. Cancellations

If a customer wishes to withdraw its activity must do so in writing or by e-mail and will have to bear the costs of dropping out according to the following scale:

»60 to 30 days before tour start 50% of total

»Less than 30 days tour start or no show - 100% of total

In addition a fee for administrative costs of 5% of the program or a fixed minimum of € 100 will aply.

THERE ARE NO EXCEPTIONS to this cancellation policy, including reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control.  

 

5. Cancellations by CN

We reserve the right to cancel any tour prior to departure for any reason. In the event of cancellation, a check for a full refund will be issued to you, which constitutes full settlement.  If the tour is cancelled within 30 days of departure, an additional discount will be made for an alternate trip with CN in addition to the full refund.  In the event that, prior to departure, we make any significant changes because of a problem with a supplier, for example a hotel bankruptcy, we will, as soon as reasonably possible, notify you of available alternatives.  Such changes may require a supplemental payment from you or possibly a refund.  No refunds under this paragraph will be provided due to cancellations or changes due to Force Majeure.

 

6. Schedules

The client must meet the time set for commencement of activities as well as the intermediate times that are being defined in the same tab. Delays, and manifest lack of care for the other participants may include the inability to undertake part of the activity.

 

7. Changes

In order to ensure greater safety and quality in carrying out activities, CN reserves the right to change hours, location and structure in case of inadequate weather conditions, or other unpredictable cause make impossible the realization of the program

 

8. Flexibility

You understand that the amenities, lodgings, type of transport, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors.

 

9. Responsibilities during tour

Tour Start Date: It is your responsibility to be ready to go at the departure city at the specific tour departure day and time.  We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.

Compliance with Local Laws and Tour Etiquette: Your additional responsibilities include, but are not limited to, strictly complying with all local laws, respecting customs and culture, assessing your abilities, respecting other trip members’ privacy, and if on a guided trip following the suggestions and advice of the guide.  On guided tours, the decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of the group or individual travelers. During the tour, we have the right to remove anyone who we a) judge to be incapable of meeting the rigors and requirements of participating in the tour activities; or b) determine to detract from others’ enjoyment of the tour.

 

10. Degree of difficulty

It is the customer's responsibility to verify the degree of difficulty of the program that fits and whether it is appropriate to their capacities. CN clarifies all the doubts and questions during the application but cannot be held responsible for the fact that the participant does not have the skills or physical condition to complete the activity.

 

11. Health Requirements

The physical demands of our tour may vary depending on the specific itinerary selected. For instance, our walking tours require only moderate activity while some of our bicycling tours can be physically very challenging. Good physical and mental conditions are essential for the enjoyment and safety of our tours. By agreeing to these Terms, you certify that you do not have any physical or mental health condition that would create a hazard for you or other Participants or affect other people's enjoyment of the tour.

 

12. Security

We are always the first priority the safety of all persons involved in its activities, clients, guides or anyone who assists in organizing the activity. The equipment used in the activities of the CN is approved and when the work requires is provided specific personal protective equipment;

In guided activities, CN monitors are trained and beyond guiding the group take responsibility for making decisions in the field whenever there are unexpected. At least one of the guides is trained in first aid or mechanical cycling. The client of a guided tour should respect the decisions and directions of the guide.

 

13. Accommodation

The lodgings suggested by CN are carefully chosen according to the characteristics of prepared routes are chosen based on proximity of the route, often the only option available. We favor sites that have a character and a special atmosphere, either by location, comfort, friendliness of the owners, or the rustic way they integrate into the landscape in order to provide a pleasant stay, adequate rest and activity. However this is not always possible and sometimes to maintain the integrity of the route turn to private housing, shelters, campsites or hotels. Whenever possible avoid the passage and stay in places where tourism is massive demand. Given the limitations in the choice of accommodation for those traveling alone there is not always available accommodation in single rooms, are often necessary to share double rooms with other participants. Occasionally you may need to share rooms or apartments for several people. These limitations are always described in the detailed information of the activity. Since the trips are designed for CN mostly in rural and natural areas, the client must accept that sometimes couldn’t choose the type of accommodation you wish. Anyway, it is intended that any accommodation guarantee minimum services: Bathing with minimum health, hot water, breakfast service, beds equipped with clean clothes.

 

14. Food

We chose the best and most typical restaurants along the places where we spend thinking about the gastronomic satisfaction of our customers. Before the start of the program will be given a list of possible menu choices so you can choose a meal that suits you. During the activity, depending on the route chosen typical cafes or restaurants where we can indulge ourselves with the specialties of the region. When the activities are in isolated regions CN provide participants with a food supplement at the beginning of that day. If there is any specific need / restriction in your diet let us know when you confirm the trip so that we can satisfy you better.

 

15. Logistics Support

Is the transport of baggage between the client's accommodation at the end of one stage and the following, are defined as activities that include this service. The customer must have the luggage ready before starting your step and the CN undertakes to put it in the accommodation available in accordance with the following itinerary. CN recommends to never put in the luggage to be transported transport values such as money, credit cards, personal documents (identity card, airline tickets, etc.). Or any other document that its loss can lead to complications in the normal course of the journey. CN is not responsible for failure by the client of this recommendation. The client must inform organization if he has some object fragile and pack it properly.

All luggage, equipment and personal belongings will be on the customer's responsibility. CN assumes no liability for any loss, damage or accident to any luggage or equipment, regardless of how this occurs.

 

16. Insurance

The price of the tour includes a basic travel insurance mandatory by the Portuguese law: Policies and 095/00934578/000 No. No. 027/00002949/000 the European insurer Liberty Seguros, SA.

This insurance covers:

Liability: 50.000,00 euros;

Personal Accident - Death or Permanent disability: 20.000,00 euros;

Personal Accident - treatment and repatriation expenses - 3500.00 euros;

CN strongly recommends Clients to obtain a travel insurance with a minimum medical coverage of 150,000€ while travelling with the CN and this insurance must cover personal injury and emergency medical expenses. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. CN shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by CN or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. CN cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by CN such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.

 

 

17. Personal Requirements

Our mission is to provide you the best vacation, so we will do everything to meet any special needs such as vegetarian diets. Just inform us in advance as possible.

 

18. Equipment needed

The specific equipment is usually included in the activity. For details about the equipment required / recommended, refer to the activity.

 

19. Travel Documents:

Pre-departure Documentation:  After we receive your final payment, you will receive by email a variety of documentation, including suggestions for clothing, preparations, packing and money.  Also included will be confirmations, travel information, a release form if one has not yet been received, and an outline of what to expect on the tour.  Please read these documents carefully as soon as you receive them and contact us or your travel agent if any information seems to be incorrect.  We cannot accept any liability if we are not notified of any inaccuracy in any document within 10 days of us sending time to you or your travel agent.

Passports and Visas:  You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. You are responsible for passport requirements, and we suggest you plan early to apply for or renew a passport. You assume  complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from missing or defective documentation.  While we may provide information or advice on visas, vaccinations, climate, clothing, baggage, special equipment, etc. in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.

 

20. Use of Photographs and images

Any client's image, captured by the monitors or CN employees at any of our activities, can be used by CN, in the illustration of promotional material and advertising company such as brochures, slides, videos and the Internet. Photos that clearly identifies persons is not marketed or made available for other purposes.

 

21. Complaints:

If you encounter any issue during your tour, you must promptly notify the Emergency Service (for self-guided tours) or tour leader (for guided tours) and they will do their best to assist you resolve the matter. Failure to notify us immediately may forfeit or reduce your ability to claim any future compensation or refund from CN. Further, if you make any changes on your own without notifying us, as described above, you shall assume sole responsibility for any added costs you may incur and forfeiting any potential refunds. If CN cannot resolve your complaint at the time of occurrence, you should make a written record of your complaint and it to CN within 30 days of the end of the tour via email at: info@bikemadridlisbon.com or via postal mail at: Rua 7 de Junho, 58 / 2730-174 BARCARENA - PORTUGAL                      

CN will not accept any claims received beyond this period.

 

22. LIABILITIES AND LIMITATIONS: RESPONSIBILITY–LIMITATION OF LIABILITY

CN and all its owners, act only in the capacity as an agent for the hotels, airlines, bus companies, railroads, ship lines, and/or any Supplier providing accommodations, transportation or other services to the Participant. The Participant is advised that CN purchases such transportation, hotel accommodations, meals, sightseeing excursions and other services from various Suppliers who are not affiliated with CN. CN makes every effort to select the best suppliers of the aforementioned services, however, CN does not control the operations of these agents and as a result, CANNOT BE HELD LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER CLAIM which may occur as the result of any and/or all of the following: (1) the wrongful, negligent or arbitrary acts, errors or omissions on the part of the independent Supplier, its agents, its employees or others who are not under the direct control or supervision of CN; (2) defects or failures of any vessel, aircraft, vehicle or other instrumentality which is under the control of an independent Supplier; or (3) loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any Acts of God, dangers incident to the sea, fire, breakdown in machinery or equipment, or wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulation, defaults, delays or cancellations or alterations in itinerary due to schedule changes, or from any causes beyond CN’s control.

 

Further, CN is not liable for any loss or damage resulting from insufficient or improperly issued passports, visas or other legal documents.

 

You agree that the sole remedy for any default by CN arising under these Terms shall only be the return of the paid tour cost. To the maximum extent permitted under applicable law, CN shall not be liable for any special, consequential, indirect, incidental or other damages arising out of these Terms, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if CN has been advised of the possibility of such damages. You expressly waive any right it may have to recover such damages. The foregoing shall not apply to CN’s gross negligence or intentional misconduct.

 

23. Severability

In the event that a court finds any provision of this Agreement invalid and/or unenforceable, the parties agree that all the remaining provisions shall remain valid and in force, and such unenforceable provisions will be replaced with one that is enforceable and reflect the intentions of the parties hereof.

 

24. Successors and Assigns

These Terms shall inure to the benefit of and be binding upon CN and the Participant and their respective heirs, legal personal representatives, successors and assigns.

 

25. Updating of Terms and Conditions

We reserve the right to update and/or alter these terms and conditions at any time, and it is your responsibility to be familiar with them. The latest Terms and Conditions can be found on the Portugal Nature Trails Website at: www.portugalnaturetrails.com

 

26. Merger

This Agreement is the final, complete and exclusive statement of the parties' agreement on the matters contained in this Agreement. It supersedes all previous negotiations and agreements.

 

27. Applicable Law and Choice of Forum

This Agreement is governed by the laws of Portugal. You agree that any dispute concerning, relating, or referring to this Agreement, tour brochures, or any other materials that concern my tour, or the tour itself -- whether such dispute arises in contract or in tort or otherwise -- shall be litigated and determined, if at all, exclusively before a court of the Judicial District of Lisbon - Portugal.

 

28. Disclaimer

Travel is an adventure for those who enjoy adventure travel adventure is indicated for active and adventurous feel good with the discovery and the unexpected! Provide unique moments of conviviality, more direct contact with nature, good humor and camaraderie, yet has very specific characteristics that can jeopardize your satisfaction. So we recommend that you inform yourself carefully about the degree of difficulty of the program intended to ensure that you have the physical and psychological level sufficient to participation. Do not hesitate, put us all your questions! They can also occur in unexpected route developed, changes to the environment or unforeseen adverse weather conditions may necessitate changes in the program during the trip. Participants should have a positive outlook and be flexible enough to face these changes in a pleasant way.

 

Last update of CN Terms and Conditions: 19th of January 2015